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Your One-stop, Managed IT Support and Hybrid Workforce Solutions Provider.
Our Managed IT Support, Professional Services and Best-in-class, Microsoft Workforce Solutions deliver peace of mind and real Technical Equality by providing the exact same tools, on the familiar Microsoft foundation for ALL employees. This centralized Teams hub and Managed IT solution delivers fixed-cost, award-winning and comprehensive solutions for all things meetings, 365 collaboration and communication. Learn why our communications, collaboration and IT support solutions are not only cost-effective and reliable, but also very flexible and scalable in both directions.
In The Cloud Technologies provides Managed IT and Professional Services, as well as Best-in-class Audio/Video Meetings, Chat, Messaging, Calling, Collaboration, Groups, Sharing, Secure Storage, Calendaring, and HD Video / Audio, all in one place, integrated with MS 365 apps, available on any device and usable from any location.
About Boston's In The Cloud Technologies, LLC.
Managed IT Support & Unified Communications
Our certified Microsoft engineers are experienced and dedicated to every step of an integration project. We’re with you from start to finish, then beyond… with early adoption training and world class support from solution architects, systems administrators, and network engineers. We are your Boston-based Managed Cloud IT Services and UCaaS integration experts!
See what we can do for your bottom line. Get started today!
Cloud Telephony
Enterprise-level Cloud Telephony, using Microsoft Direct Routing is often a big part of integrating UCaaS Solutions. Make and receive calls using Microsoft Teams and ditch the PBX maintenance, expense and responsibilities.
Enterprise Communication
Get advanced communications tools like Unified Messaging, Instant messaging, online faxing, mobility, live real-time conversations, SMS, MMS and chat, all fully integrated with video and audio meeting solutions.
Employee Collaboration
Presence based collaboration tools that include all MS 365 programs, mobile devices, user grouping, calendering, and file storing/sharing. These tools from Microsoft are purposefully flexible and scalable - without compromising security.
Professional Consulting
In the Cloud Tech works both directly for businesses, and in partnership with traditional managed service providers (MSPs), IT groups and clients. We will take you from network discovery and roadmaps, all the way through full integration, testing and internal training for overall adoption.
Augmented, Tier 3 Staffing
As a Cloud Services Provider (CSP), we specialize in providing Tier 3 support and even staff augmentation professionals, available around the clock and possibly most important, immediately. Get easier collaboration and more flexibility, improved security, productivity, and mobility.
Managed IT Services (MSP)
Our approach to Managed IT Support Services comes from decades of professional service and telecomm experience. These remote, fixed-cost solutions provide cost-effective access to our entire team of experts, commonly for less than the cost of one employee.
Case Study in Unified Communications - Medical
Published September 21, 2021 – Boston, MA – In the Cloud Technologies, LLC
Unified Communications Project Highlights Include:
- Migration of 1,000 U.S. users and 500+ EMEA users to Microsoft Teams
- Integration of multiple locations across several countries and languages
- Direct Routing Integration/Customization of Audiocodes SBCs for enterprise Cloud Telephony
- Integration and testing of messaging, chat, e911, 365 collaboration for all users.
- Migration of Exchange Unified Messaging over to Microsoft Teams
RECENT unified communications, Managed service Provider and TECH Industry News
Managed IT Support Services and Unified Communications News
Microsoft Teams Phone Systems – Operator Connect vs Direct Routing Service
Unveiled at Microsoft’s Ignite conference last year, Operator Connect is an operator-managed service that makes it easier for businesses to connect their PSTN to a Teams-based Phone service. By maintaining an existing operator relationship, companies save on infrastructure purchases and management, as well as benefit from enterprise-grade reliability and shared technical support.
Managed IT Service Providers See Success with Fixed-Cost, All-Inclusive Approach
The rise of the contingent workforce has made day-to-day workforce management increasingly complex for HR and procurement departments. Hybrid, remote and on-site workers all have very different needs when it comes to IT services and workforce tools, expanding the knowledge and skills necessary to properly service an entire organization. Working with a Managed Service Provider (MSP) has often been the most successful solution, primarily through having access to an entire team of technicians, versus one in-house person.
Microsoft Operator Connect Mobile Addresses Hybrid and Mobile-First Workforces
Microsoft Teams Phone has nearly 80 million users and has been at the core of digital transformations across the globe. These Covid-inspired, hybrid-driven transformations provide the flexibility, reliability, and functionality organizations rely on to stay connected and productive. Continuing in this tradition, Microsoft most recently has announced Operator Connect Mobile, a fixed-mobile convergence (FMC) solution which will allow mobile devices to become a Teams Phone endpoint. Operator Connect Mobile will preview and begin in Q2 of 2022…
In the Cloud Technologies did such a fantastic job for us that I wanted to leave a review for others. If you are looking for a qualified Unified Communications (UC) and Cloud Services, I would greatly recommend that you speak with them.
I am very happy and grateful to the company for a variety of reasons, but mainly because I was initially very concerned about the large scope of this project. It contained multiple party providers, some complicated migration / integration needs and had some very tight timelines as our mail service was shutting down a lot sooner than we had thought... (read more)
Demetrius is an extremely experienced and knowledgeable Unified Communications expert that tremendously helped with a significant transition from Skype for Business to Microsoft Teams. His wealth of experience helped us accelerate our timeline while also increasing the quality of our technology delivery.
He helped us with planning, building, and implementing our new technologies, and was instrumental in helping grow the overall knowledge of multiple technology engineering and support teams. He was always responsive to our needs, and he easily balanced the inputs of multiple team members to ensure a holistic approach that helped ensure our success. I would definitely come back to Demetrius for future initiatives!
I have had the pleasure of working with Brian Sutherland in a variety of settings over the past 5-6 years and would absolutely recommend him and In the Cloud Technologies. As the owner of Two West Med, I’ve always had the ability to hire someone very experienced and easy to work with, that truly took a team-centered approach.
I hope you do get to experience working with Brian and In the Cloud Tech. I can honestly say I would recommend them for any Cloud Services or Teams based Telephony integration.
There are a lot of tech companies out there, all proposing to do various things, most of which are difficult to understand by the normal person. They have a unique way of explaining even the most complicated of technologies that really anybody can follow. It’s not often that I really feel someone is going out of their way to understand my position, but I can honestly tell that they genuinely care about my success and come to embrace my team for the greater project success. Yes, highly recommended.
When I first met Brian Sutherland, I couldn’t believe how fast he could create amazing designs and intricate materials with just a little input from us. He has an amazing knack for digital marketing and as a manager of people, because it’s obvious he cares about the people on his team. This is very refreshing to see an ego-free approach in the sales and marketing areas of a company.
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