Co-Managed Service Provider (MSP)
Working with your existing team – same great services with the same great approach!
Related: See Managed IT Support Service Plans
Team Effort, Common Goals…
As a business process consulting and managed IT services provider, we offer co-managed IT services, where we work hand-in-hand with your existing staff, rather than manage the entire thing externally. We handle common technology needs in a co-managed scenario from high level strategies to IT support, security, disaster recovery, migration, and Teams/Teams Telephony.
We closely partner with you to let you focus on your business, not on your technology. We strive to have our goals and incentives perfectly aligned with yours, making technology simple and easy. Let us do the work, take on the responsibility. You have enough to do.
Let us deal with all the technical details. Process automation, security, uptime and reliability are the ways we manage your entire technical stack with fixed monthly rates and a 24×7 NOC.
Co-managed IT Services Bring Vast Benefits:
Cost Savings and Easier Administrative Budgeting
Access to Multiple Subject Matter Experts (SMEs)
Proactive Support and
Faster Response Times
Ready Coding & Resource Infrastructure
Experts focus on core
What is a “Co-Managed Service Provider”?
A Co-Managed IT Services Provider (MSP) can be used globally by all types of companies, big and small. A Co-managed MSP helps businesses improve operations by either augmenting their IT department or teaming up with existing resources as their external IT experts. This also includes onsite IT support, remote IT help desk, infrastructure, and network maintenance, troubleshooting and so much more. Not only will an MSP likely cut IT expenditures, but businesses that utilize an MSP will also see quickened response times, expertise in all technical areas. They will also gain an IT partner that will guide them along the business technology journey.
Co-managed IT, typically works with your existing in-house IT staff to fill in gaps, provide expertise, or even to cover support after-hours. Under the co-managed strategy, the service provider may primarily handle the more difficult projects that require specialist resources, or they may focus on pressing needs that the existing team needs help with, freeing them up to work on strategic projects. A co-managed outsourced IT strategy is highly customizable, affordable and works directly with your existing team.
Differences Between Managed and Co-Managed Providers?
Managed Services means that a service provider looks after pretty much all the aspects of your organization’s IT. This means that all IT, security, backup, telephony, migration and other services are handled completely by service providers like us, so your staff won’t need any training or additional duties. This is often a highly preferred option in smaller or less technical industries that can’t afford such high-level IT knowledge on a full-time basis, or for companies offloading specialty areas, like security and/or disaster recovery. Here, full and external lead the way commonly.
Co-managed IT, on the other hand, works with your existing in-house IT staff to fill in gaps, provide expertise, or even to cover support after-hours. Under the co-managed strategy, the service provider may primarily handle the more difficult projects that require specialist resources, or they may focus on pressing needs that the existing team needs help with, freeing them up to work on strategic projects. A co-managed outsourced IT strategy is highly customizable, affordable and works directly with your existing team. Similar, but more of an internal resources reallocation.
Pricing Models Vary for Managed and Co-Managed Services
How it Works and What to Expect
When it comes to MSPs and pricing models, there’s a solution for every customer. It’s up to each individual provider to understand what they are offering, identify their likely customer prospects and then price accordingly. From a very limited monitoring only offering, to an all you can eat approach, good Managed Services Providers realize that not all companies are the same and provide options that could prove the best fit. In The Cloud Technologies caters to customers that provision multiple devices for each employee and offer a fixed monthly rate, based on per-user pricing.
From a Provider perspective it’s pretty rare for us to find a company that has no IT resources in place, and it’s much more common to find an existing employee managing those efforts. Sometimes a business already has someone in place, or even more than one person internally that perform some of the IT department roles, but they are not able to perform all of them. This could be due to them not having the time, or perhaps it’s that they do not have the skills. After all, that is a LOT of skills and they do change quickly and frequently. A business of this nature can initiate a co-managed IT support arrangement with a managed IT services provider, and in this scenario, the managed IT service company’s role is to support the internal staff and the IT department better.
Co-managed IT support is where the managed IT services firm fills roles that are not filled internally, they support the internal staff to get all work complete and be able to provide full metrics to management. In this scenario, we are tasked to identify gaps, and to “augment” or supplement these needs with our own expertise.
In some cases, the managed IT services firm may support all the network and security work while the internal staff handles all the computer systems and user support. In other businesses, the managed IT services firm may simply provide help desk user support while all other tasks are addressed internally including business phone systems and small business cloud services. It can be any combination of tasks distributed in ways that make sense for the business.
Whether managed or co-managed, outsourced IT support can be highly beneficial to all businesses and organizations. These services make IT systems and processes more effective, allowing your operations to run more efficiently and securely, and often reducing costs at the same time. If you need more help on these issues or anything else, we would love to talk to you and explain the many benefits that come from managed and co-managed services. Feel free to call us at 888-603-1033.
Benefits, Reasoning and ROI with Managed Services
A cost of having an in-house IT team (in this example) comes roughly to around $75,000 a year, but when using an MSP for your IT services, you can expect to find pricing similar to what we charge, in this example being just $18,000! That is just under a $50,000 savings for arguably better service from expert sources. This cost savings accompanies all the other benefits we’ve mentioned like highly skilled experts, up-to-date technology, advanced security, continuous monitoring and support, and even the ability to scale up or down, which controls fluctuations in ROI. In The Cloud Technologies delivers all-inclusive services at fixed monthly rates, so IT costs are predictable each month, allowing you to plan for future improvements. We fundamentally provide cost savings and increased ROI, a reason why many companies have already chosen us as their solution for IT Support Services.