Managed Service Provider (MSP)

Hire a Leading, Managed Service Provider for your IT!

Let Us Manage Your IT, You’ll Be Glad You Did!

There are a variety of reasons to consider hiring an MSP for your Boston IT support services.  First and foremost, there’s the fixed cost aspect, allowing companies to budget and forecast needs and costs into the future.  And there’s the level of skill you get, in hiring an entire team of professionals for Boston IT support services, costing less than that of one full-time employee.  These are the main reasons that managed service providers have become the preferred IT support model for businesses.  We also offer full remote, MSP services across the country.

Beyond the advanced support, security and proactive maintenance that most companies can’t afford to hire in-house, let’s take a look at some of the less than obvious ways that MSPs bring great value to an organization.  As we’re experts in IT management and business software solutions, our long-standing success as a Tier 3 IT support provider allows us to provide outstanding services at a reasonable price.  For a deeper look at the MSP relationship, and why our clients turn to us for an outsourced IT solution, visit this section on our website.  

Common Duties of a Managed Service Provider (MSP) for Boston IT Support Services

Real Time IT Support

We handle everything you need, from systems administration requests like password resets and creating email aliases to IT support services and troubleshooting. Our customer-first support model encourages end-users to request more and research less, ensuring maximum productivity and value.  

Device Management

A business is only as healthy as the devices it relies on to get things done. We partner with industry-leading mobile device management (MDM) software for Mac and PC shops alike to give our customers full visibility into their device health and to enforce security policies. This saves a lot of time and effort in the long run.

Network/Server Management

A reliable and secure network is at the core of every modern business. And, your data is only as secure as the servers it is stored on. With unmatched visibility and efficiency, we can manage your entire network & servers remotely, eliminating the cost and complexity of traditional on-site support.

Remember One Thing... All MSPs are NOT Created Equally.

Fixed cost billing for Tier 3 Boston IT Support Services – Guaranteed!

Our leading MSP IT support services takes care of all your technology aspects, allowing you to focus on your business, not your technology. We understand that clients don’t just need answers, they need answers on demand

Take a look at these many possible duties and see if having someone there to manage these items would ease any of your pain points:

  • Scoping / Evaluation Potential IT Solutions
  • Discovery and Road-mapping for Solution Implementation
  • IT operations, Network, and Security Performance Monitoring
  • IT Policies and Program Creation
  • Help desk Support and Ticketing System
  • Network and Application Monitoring/Management
  • E-mail, Archiving and Data Storage
  • Business Continuity and Disaster Recovery
  • Software Installation, Updating, and Patching
  • Configuration Management and Optimization
  • IT Security for Networks, Desktop and Mobile Use
  • Automated Backup and Cloud Storage Integration
  • Migration and Professional Services

What Exactly is a
Managed Service Provider?

A Managed IT Support Services Provider (MSP) is used globally by all types of companies, big and small. An MSP helps businesses improve operations by either augmenting their IT department or fully becoming their outsourced IT department. This includes onsite remote and Boston IT support services, remote IT help desk, infrastructure, and network maintenance, troubleshooting and so much more. Not only will an MSP likely cut expenses but businesses that utilize an MSP will gain an IT partner that will guide them along the business technology journey.  MSPs are typically categorized into three groups, or levels of service, commonly known as Tiers.

IT support services, Landing Page: Managed Service Provider (MSP)

Top Three Reasons to Hire an MSP for Boston IT Support Services

Saves You Time and Money

An MSP allows you to have access to a team of professionals for IT support services, versus hiring one in house person. Fixed prices allow budgeting and forecasting, eliminating any hidden surprises.

Access to Tech and Security Experts

Technology implementation requires experts, time and resources that our clients don't always have to spare. By hiring an MSP for IT Support Services, you get access to an entire team who specialize in Enterprise-level technologies.

Around the Clock Access - 24/7

Keeping up with Security alone takes a team with various skills, why rely on business hour employees when you can submit any sort of ticket at any time, knowing we immediately get to work on IT support services.

MSP/IT Support Services - Frequently Asked Questions

Boston based MSP - IT Support Services, Security, Disaster Recovery, Backup, Cloud and Professional Services, plus Teams Telephony!

With years of MSP, Professional Services and Unified Communications experience, we mainly service small-to-medium sized businesses in the legal, manufacturing, healthcare, non-profit, and financial services industries.  As a Tier 3 support MSP, we have extensive experience offering all inclusive, MSP/IT services at a reasonable, fixed price.   Typically, our clients have anywhere from 20 to 400 end users that consist of employees using a desktop, laptop, and/or device(s) on a regular basis.   

We are the MSP to the MSPs

What truly separates us from other MSPs, is our time spent in professional services and experience as a Tier 3 support company for other MSPs.  This means other MSPs (typically Tier 1 and at times Tier 2) hire us when they need expert help or find issues/platforms/technologies they are not confident or comfortable working with.   In The Cloud Tech is an innovative company that excels in providing advanced services that are not typical in the local IT services market.  We clearly understand the goals of our clients to create a strategic partner for NOC management and trouble ticket management to free the client’s internal team so they can focus on strategic areas, not on technology issues. 

IT MSPs assist companies with a wide range of services including network monitoring, backup and recovery, data storage, CRM, technical support among others. With these range of services, IT MSPs bring improved business continuity, enhanced IT posture, core business focus, enhanced security posture, technology expertise, improved efficiency, standardized processes, operational efficiency, improved responsiveness, among other business benefits.

The main benefits of managed IT services from a client perspective are peace of mind and lower overall technology costs.  Peace of mind because they know that their data is monitored and secure and because they can call for IT support anytime they need it.  The lower overall costs often surprise business leaders who don’t realize that data breaches, non-compliance, and business downtime are extremely costly.  When it comes to managed IT services, an ounce of prevention is absolutely more cost-effective than a pound of cure.

There is no standardized pricing as such for managed IT services as it differs with the service offered and the duration of the service.  Pricing in IT MSPs usually involves per use and per device pricing. Sometimes, services begin with low pricing and later involves high variable costs. Mid-range services are often considered best value for most businesses. And, high-end services involve higher costs and are more suitable to certain circumstances.

Ideally, to find the right MSP at the right price for your needs, your best bet is to find the rare MSP (like In The Cloud Tech) who offers all-inclusive, fixed-fee pricing with no hidden costs. When you find that combo from a company you trust, that’s a good time to make contact and see what sort of arrangement can be made. 

Support, anti-virus, anti-malware, patching, and preventative maintenance lead the way as services commonly offered, where end user Help Desk support includes connectivity support to local and network printers, as well as compatibility and driver issues. We can also configure, install, and set up new devices for clients upon request.  We can also make suggestions on purchasing hardware or software, as well as pricing recommendations for any technology needed.

There are advantages to having a technical resource in-house who has expertise with your line-of-business applications.  With us, our expertise is your infrastructure, and we are effective because we have the staffing breadth and depth, tools, processes, standards, and focus very few MSPs can match.  IT, professional services, and unified communications are our specialties.  Our job is to deliver stable and reliable IT support that allows your entire organization – including your technical specialist(s) – to be more productive and effective.  One person can’t possibly have all the skills necessary, which is why our services are team-based, so you get access to an entire team of experts, commonly for less than one full-time employee will cost.

When comparing managed IT services vs. break/fix, the word you want to keep in mind is “proactive.” Break/fix companies provide traditional IT services: you break your technology, they come and fix it for you. But with the rise of cybercrime these days, malicious hackers make their money by breaking your tech – and it’s not always possible to fix what they destroy.

Managed IT services proactively prevent breakage and even cyberattacks by keeping your systems up to date and secure around the clock.  As one of the best MSPs out there, we will also get to work fixing your systems when you need them to, which means that managed IT services providers do a lot of the  break/fix providers too.

Client onboarding begins once we receive a sales agreement from the client. Every new client is onboarded via a tailored plan that includes:

  • Being assigned to an account manager
  • Network assessment
  • Installation of management, security, backup tools
  • Setup and testing of backup and cleanup of the physical environment
  • Configuration of client equipment to align with In The Cloud Tech standards and best practices (addressing any concerns or recommendations from the network assessment)
  • Documentation of all aspects of the client environment in our documentation system (includes photos of the environment)

For more questions and answers, visit our FAQ page.

Cloud eBook whitepaper - Top 10 Benefits of Unified Communications as a Service, register to download.

eBook: Predicting Unified Collaboration and Communication as an MSP

Throughout the pandemic era of 2020, communication and collaboration applications saw unparalleled growth as companies rushed to provide for remote workers. This unified communications eBook was developed to address these very issues and includes hybrid workplace changes. As these developmental stages took place, the timing coincided with the already growing acceptance and use of the cloud.  Notions of Unified Communications (UC), especially VoIP and traditional telephony, began to be examined regarding efficiency, usefulness, and providing the same user experience across multiple channels.

We examine this developing trend of porting communications and user functions to the cloud and ask will it as a service become the standard for years to come? Unified Communication as a Service (UCaaS – Download here) is picking up speed and seeing great returns on investment, especially when combined with support and other service stack offerings.   This eBook begins by examining the current state of technology for remote/hybrid workers.