Managed IT Support Services

Managed Service Provider (MSP)

Fixed Rate IT Support Services – Enterprise Communications, Collaboration, Security and More!
Related: See Co-Managed IT Support Service Plans

It takes some vision…

In The Cloud Technologies is a Consulting as a Service firm and Managed IT Services provider. We handle everything from high level strategy to remote and on-site support. Our business goals and incentives are simple: exceptional support and technical direction, not to upsell you on the new shiny technologies.

We were founded with a simple vision: We want to become your IT partner. You have enough on your plate, let us handle your IT needs, so you can focus on running your business. We help you optimize your existing processes and manage your entire technical infrastructure.

Unlimited support. No hourly rates.  24x7x365.
We are here to be your technology partner:
Simple, secure and worry free.

Just Remember One Thing... All MSPs are NOT Created Equally.

Saves You Time and Money

An MSP allows you to have access to a team of professionals, versus hiring one in house person.

Access to Experts

Technology implementation requires experts, time and resources that our clients don't always have to spare.

Get Expert Security 24/7

Keeping up with Security alone takes a team with various skills, why hire multiple employees?

Managed Service Provider, Managed Service Provider (MSP)

Computers acting weird?
That’s our problem now.

Have software errors?
We’ll take care of it.

New Security Vulnerability?
Don’t worry, we’re on it.

Our Team of Managed Service Experts can handle everything from IT Support to Telephony!

Integrate, automate, simplify – Your business is our passion. Would you like to squeeze the maximum efficiency out of your existing staff and business processes? We help you do this through the strategic use of technology. For example, enabling real-time collaboration will improve efficiency, reducing manual data entry will improve efficiency, remove error-prone steps and speed up processing.

We will help you find ways to integrate your systems, automate your processes and simplify the way your staff interacts with your systems. On average, our clients see a 30% improvement in productivity within the first year. This translates directly to higher profits, better staff retention and faster service to your customers.

One point of contact, end to end – As you know, computer technology is everywhere. It’s in your phones, cameras, thermostats, lights, doors, windows and even your power outlets. At In The Cloud Tech, we supply and support all these components to ensure end to end visibility of your business technology. Workers and technology are now everywhere, and your support team will be there for them. This means you have one number to call for support and one company serves as your single point of contact. That number is 888-603-1033.

Business software improvement – Is your software right for your needs? Does migrating to a new system seem daunting because of data exports, imports, and configuration needs? Your new team of experts at In The Cloud Tech will help you analyze, interview, and explore all options, as well as handle the technical aspects of any software needed through migration and even work directly with industry vendors to ensure your needs are properly met.

New technology research – As your technical experts, we will constantly look for and research new technologies and risks that impact your business. This will keep you ahead of your competition. Discover new ways to connect with your clients, communicate with your team and find new revenue sources. We pool our knowledge from divergent industries to spark new ideas, new concepts and help forge your business into an industry leader.

Managed Service Provider, Managed Service Provider (MSP)

Imagine business IT and technology handled where you never had to think about it again. IT is our business, and when it’s down it’s costing us time and money, just like you. It’s in both of our interests to avoid issues, reduce downtime, increase productivity, and securely manage your tech efforts.

Constant Business Improvement

Enabling automation, simplifying processes. Single Point of Contact.

Support Desk – Your new support desk is always available. 24 hours a day, 7 days a week. Our clients can contact us anytime of the day they’d you like via phone, email or chat, and we will be there ready. We offer Subject Matter Experts who are fast and friendly. with support that will constantly put a smile on your face.

Network Operations Center – When something stops working, our goal is to know about it before you do. The 24/7 Network Operations Center (NOC) watches every network device, every server, even your Internet connection for issues. When a problem is detected your team of technical professionals will spring into action to troubleshoot and resolve all problem quickly. The included 24/7 NOC is also responsible for maintaining security updates and software patches.

Security Operations Center – Your security team sees and tracks everything. Data in, data out, data in between. As you know, hackers are everywhere, and in some cases, literally in the wires. Enterprise Security efforts have moved beyond simple antivirus software and anti-phishing training. As your security team, In The Cloud Tech only uses advanced, best-in-class security tools such as Security Information Event Management (SIEM), persistent threat detection, machine learning, artificial intelligence and global threat databases. Ransomware infections are a matter of WHEN, not IF they target your business data, and when it happens, an ounce of prevention is worth about 100 lbs. of cure.

24x7 Technical IT Support for Boston, Manchester and Nashua.

MSP/IT Support Services - Frequently Asked Questions

Boston based MSP - IT Support Services, Security, Disaster Recovery, Backup, Cloud and Professional Services, plus Teams Telephony!

Organizations with 50-500 end users and no dedicated IT support staff. If you have dedicated IT support staff, see our co-managed solutions.

Yes! If you are growing quickly or undergoing significant business changes, we may still be a good fit. Reach out and let’s talk about your needs.

No. Our services and solutions are designed around the concept of us proactively monitoring, maintaining, and securing your systems and data. This is an ongoing process that requires daily engagement and we do NOT do time and materials, hourly, or anything beyond ongoing management of technical services.

With years of MSP, Professional Services and Unified Communications experience, we mainly service small-to-medium sized businesses in the legal, manufacturing, healthcare, non-profit, and financial services industries.  As a Tier 3 support MSP, we have extensive experience offering all inclusive, MSP/IT services at a reasonable, fixed price.   Typically, our clients have anywhere from 20 to 400 end users that consist of employees using a desktop, laptop, and/or device(s) on a regular basis.   

We are the MSP to the MSPs

What truly separates us from other MSPs, is our time spent in professional services and experience as a Tier 3 support company for other MSPs.  This means other MSPs (typically Tier 1 and at times Tier 2) hire us when they need expert help or find issues/platforms/technologies they are not confident or comfortable working with.   In The Cloud Tech is an innovative company that excels in providing advanced services that are not typical in the local IT services market.  We clearly understand the goals of our clients to create a strategic partner for NOC management and trouble ticket management to free the client’s internal team so they can focus on strategic areas, not on technology issues. 

IT MSPs assist companies with a wide range of services including network monitoring, backup and recovery, data storage, CRM, technical support among others. With these range of services, IT MSPs bring improved business continuity, enhanced IT posture, core business focus, enhanced security posture, technology expertise, improved efficiency, standardized processes, operational efficiency, improved responsiveness, among other business benefits.

The main benefits of managed IT services from a client perspective are peace of mind and lower overall technology costs.  Peace of mind because they know that their data is monitored and secure and because they can call for IT support anytime they need it.  The lower overall costs often surprise business leaders who don’t realize that data breaches, non-compliance, and business downtime are extremely costly.  When it comes to managed IT services, an ounce of prevention is absolutely more cost-effective than a pound of cure.

There is no standardized pricing as such for managed IT services as it differs with the service offered and the duration of the service.  Pricing in IT MSPs usually involves per use and per device pricing. Sometimes, services begin with low pricing and later involves high variable costs. Mid-range services are often considered best value for most businesses. And, high-end services involve higher costs and are more suitable to certain circumstances.

Ideally, to find the right MSP at the right price for your needs, your best bet is to find the rare MSP (like In The Cloud Tech) who offers all-inclusive, fixed-fee pricing with no hidden costs. When you find that combo from a company you trust, that’s a good time to make contact and see what sort of arrangement can be made. 

Support, anti-virus, anti-malware, patching, and preventative maintenance lead the way as services commonly offered, where end user Help Desk support includes connectivity support to local and network printers, as well as compatibility and driver issues. We can also configure, install, and set up new devices for clients upon request.  We can also make suggestions on purchasing hardware or software, as well as pricing recommendations for any technology needed.

There are advantages to having a technical resource in-house who has expertise with your line-of-business applications.  With us, our expertise is your infrastructure, and we are effective because we have the staffing breadth and depth, tools, processes, standards, and focus very few MSPs can match.  IT, professional services, and unified communications are our specialties.  Our job is to deliver stable and reliable IT support that allows your entire organization – including your technical specialist(s) – to be more productive and effective.  One person can’t possibly have all the skills necessary, which is why our services are team-based, so you get access to an entire team of experts, commonly for less than one full-time employee will cost.

When comparing managed IT services vs. break/fix, the word you want to keep in mind is “proactive.” Break/fix companies provide traditional IT services: you break your technology, they come and fix it for you. But with the rise of cybercrime these days, malicious hackers make their money by breaking your tech – and it’s not always possible to fix what they destroy.

Managed IT services proactively prevent breakage and even cyberattacks by keeping your systems up to date and secure around the clock.  As one of the best MSPs out there, we will also get to work fixing your systems when you need them to, which means that managed IT services providers do a lot of the  break/fix providers too.

Client onboarding begins once we receive a sales agreement from the client. Every new client is onboarded via a tailored plan that includes:

  • Being assigned to an account manager
  • Network assessment
  • Installation of management, security, backup tools
  • Setup and testing of backup and cleanup of the physical environment
  • Configuration of client equipment to align with In The Cloud Tech standards and best practices (addressing any concerns or recommendations from the network assessment)
  • Documentation of all aspects of the client environment in our documentation system (includes photos of the environment)

For more questions and answers, visit our FAQ page.


Cloud eBook whitepaper - Top 10 Benefits of Unified Communications as a Service, register to download.

eBook: Predicting Unified Collaboration and Communication as an MSP

Throughout the pandemic era of 2020, communication and collaboration applications saw unparalleled growth as companies rushed to provide for remote workers. This unified communications eBook was developed to address these very issues and includes hybrid workplace changes. As these developmental stages took place, the timing coincided with the already growing acceptance and use of the cloud.  Notions of Unified Communications (UC), especially VoIP and traditional telephony, began to be examined regarding efficiency, usefulness, and providing the same user experience across multiple channels.

We examine this developing trend of porting communications and user functions to the cloud and ask will it as a service become the standard for years to come? Unified Communication as a Service (UCaaS – Download here) is picking up speed and seeing great returns on investment, especially when combined with support and other service stack offerings.   This eBook begins by examining the current state of technology for remote/hybrid workers.