Microsoft Teams Telephony
Microsoft Teams Telephony Cloud Solution using Direct Routing
There are a lot of options and terminology surrounding new advancements in telecommunications and telephony can be hard to understand. Cloud VoIP, Cloud Telephony, Unified Communications, Business VoIP, PBX/PSTN, Microsoft Calling and Direct Routing through Microsoft Teams can make this fairly simple, straightforward transition seem very difficult.
At face value, VoIP or Voice over Internet Protocol (VoIP) is a form of communication that allows you to make phone calls over a broadband internet connection instead of typical analog telephone lines. Basic VoIP access would allow you to call others who are also receiving calls over the internet.
Interconnected VoIP services also allow you to make and receive calls to and from traditional landline numbers, usually for a service fee. Some VoIP services would require a computer or a dedicated VoIP phone, while others would allow you to use your landline phone to place VoIP calls through a special adapter.
This information was designed to will allow you to get amazing service and an award-winning phone system, our Microsoft Teams VoIP Cloud Telephony Solution using Direct Routing, as these custom solutions have everything an enterprise needs for telephony, at low monthly costs.
Microsoft Teams Telephony - Seamlessly Integrated!
PSTN calling solution with Microsoft Teams Telephony
Our enterprise-grade PSTN solution delivers secure and reliable, unified cloud communications using Cloud voice with Microsoft Teams VoIP and Microsoft Direct Routing. Our fully managed voice network was built for the high demands of professional services and uses only carefully chosen Tier 1 carriers, with auto-failover and real time carrier redundancy. The service is secured by encryption and delivered 100% from the cloud.
Differences in Voice over Internet Protocol, IP Telephony and Cloud Systems for Unified Communications...
Initially, when companies look for new telephony systems, they quickly discover Voice over Internet Protocol (VoIP) or IP telephony solutions. While these systems offer similar benefits as cloud telephony by moving away from traditional PBX systems, they’re still not as comprehensive as newer UC solutions, which offer much more than voice communication.
Most cloud telephony systems these days are part of a UC solution, which includes various aspects of communication and collaboration services like instant messaging (chat), web conferencing, video, document, and application sharing. When these solutions charge based on a subscription model, it’s often referred to as Unified Communications as a Service (UCaaS).
VoIP has quickly become an attractive communications option for enterprise companies. Given the trend towards lower fees for basic broadband service and the brisk adoption of even faster internet offerings, VoIP usage will only gain popularity with time.
However, as VoIP usage increases, so will the potential threats to the typical user, as VoIP vulnerabilities are typically like internet dangers, new threats, scams, and attacks unique to IP telephony are emerging, pushing the move to managed telephony services, like Unified Communications as a Service (UCaaS), and Contact Center as a Service (CCaaS).
Microsoft Teams Telephony: Ideal Telecommunications Platform
Flexible Chat & Messaging
Many enterprise organizations are already using the Microsoft Teams suite of integrated services such as instant messaging, video conferencing, document, and application sharing, to improve workplace collaboration. This is invaluable for many organizations because it closely integrates with other Microsoft apps like Word, Excel, PowerPoint, OneNote, SharePoint, and more, meaning team members can immediately share documents within MS Teams without switching apps.
Direct Routing is a way to provide a PSTN (public switched telephone network) connection to Microsoft Teams users so that they can make and receive external phone calls on any device using Teams. Traditionally, internal, and external business telephone calls have been delivered using a Private Branch Exchange (PBX) phone system, usually located on the business premises.
Microsoft Teams can now be used as a business telephony solution, replacing an existing PBX phone system and its associated equipment and costs with a cloud-based system, to provide full PBX voice calling capabilities inside and outside your organization. This comprehensive business telephony solution, replacing an existing PBX phone system and its associated equipment and costs. This solution provides the same internal and external voice calling capabilities as a traditional PBX, but also integrates closely with the full Microsoft Teams suite!
Using Microsoft Teams for Voice allows users to be much more flexible and effective in the way they communicate and collaborate, because users can make and receive calls using any Teams enabled device, and from any location. Within that same Team’s interface, users can also forward, transfer, group, or record calls. Microsoft Teams is integral in providing for hybrid and remote employees and drive productivity across an entire company, even with multiple operating locations and can be done using Direct Routing.
Microsoft Direct Routing Can Fully Replace a PBX phone system
From a business perspective, an integrated platform for internal and external communication is much easier to manage. Organizations can easily adopt a standard policy across all locations, which can reduce complexity and lower administrative efforts/costs. Administrators can control calling options, add users, or make changes to user settings from the same dashboard used for managing all aspects of Microsoft Teams.
Direct Routing is a fantastic way to provide a PSTN (public switched telephone network) connection to Microsoft Teams organizations and users so that they can make and receive external phone calls on any device using Teams. Traditionally, internal, and external business telephone calls have been delivered using a Private Branch Exchange (PBX) phone system, usually located on the business premises.
With Direct Routing, Microsoft Teams can now be used as a full business telephony solution, replacing an existing PBX phone system and its associated equipment and costs and to provide full PBX voice calling capabilities inside and outside your organization.
Fixed Cost, Delivered as a Service.
Same User Experience for Everyone, Everywhere!
Incoming and Outgoing Calls in Teams
Teams Conferencing, Audio Conferencing, Document Storage, Chat, Messaging, Video Conferencing, Groups
Keep the Same Provider and Existing Numbers
Design, Architecture, and Integration of Custom