Microsoft Teams VoIP Cloud Telephony Solutions – Using Direct Routing

Direct Routing for Microsoft Teams – make and receive business phone calls

Research and forecasting show that unifying collaboration tools with business telephony is the next step, as businesses continue to move more and more functions to the cloud.  This can be accomplished with Microsoft Direct Routing and Teams.

With a cloud-based telephony system, users can make and receive calls on their   existing business numbers, through the same provider, from any location, using any internet-enabled device like PC’s, desk phones, cell phones and tablets, just to name a few.  While VoIP technology is hardly new, tying it to and using it with Direct Routing and Microsoft Teams is, and it is creating a lot of movement.

Benefits of Unified Communications (UCaaS) with Direct Routing

Simply put, Microsoft’s Cloud Telephony offering brings together both internal collaboration and external telephony, all routed directly through the Microsoft Teams interface.  By harnessing the power of Microsoft Direct Routing, companies are now able to receive Unified Communications as a Service UCaaS), using the well-known and easy to use Microsoft Teams interface.

How Teams Changed Cloud Telephony

Cloud telephony is replacing a physical Private Branch Exchange (PBX) system.  Until IP based phone systems were validated for business use, a PBX was the only way to integrate telephony into a business.  Rife with issues, limitations and fees, traditional PBXs came with their own proprietary phones, with no way to re-use them with a different system.  This made changes difficult and costly.

IP based phone systems (VoIP) are now beginning to be used in conjunction with Microsoft Direct Routing, through Microsoft Teams.  This is a new and growing trend of how companies connect their systems to a telephony network, resulting in a more secure, better managed system with premier High Definition quality video and audio.

Teams Makes Telephony Better

With the shift to distributed and remote workers, Direct Routing through Microsoft Teams is an ideal way to modernize all working environments and to streamline communication for any workforce, especially those with multiple locations. This managed service is more flexible and cost-effective, as  the managing provider brings technical support and expertise as well as PSTN integration via Direct Routing, to be sure of a smooth transition and a successful implementation.

Organizations with more than 100 people systematically choose a managed provider to connect their calls using the Direct

Routing option.  Popular because a company can keep their existing phone numbers (and provider), which will enable moving to a Cloud voice solution. The entire Cloud Telephony system is managed centrally in a fixed-cost scenario, so charges for the whole organization are included in one agreement.

Direct Routing turns Microsoft Teams into an enterprise-wide telephony solution that is fully integrated with the widely used Microsoft 365 software suite.  It provides a uniform experience to everyone everywhere, through a MS Teams interface that is available on multiple devices and platforms.