Managed Telephony Services for Hybrid Workplaces

TECHNICAL EQUALITY BY MANAGED COLLABORATION & COMMUNICATION SOLUTIONS

Managed Service means we maintain your entire infrastructure and are your one-stop escalation point for all Teams & UC issues!

Unified Communications Service (UCaaS), Unified Communications Service (UCaaS) Breakdown

Our Managed Services for Remote and Hybrid workers have proven to be a great advantage that your business can have. Workflow continuity and collaboration are the most significant opportunities in today’s business environment, to provide a single unified platform for all employees, and a phone that can do much more than make phone calls. In the Cloud Tech gives you the best with our fully managed, Unified Communications as a Service (UCaaS) offering.  We support both Teams and the Infrastructure for you.

Unified communications leverage dynamic workforces, allowing access to email, chat, work phone, and more from anywhere just as easily as in the office. Unified Communication solutions deliver integrated voice, video, mobility, and presence services across endpoints, devices, and applications that ensure you can hit the ground running, from any location, on any Internet device.

Unified Communications Service (UCaaS), Unified Communications Service (UCaaS) Breakdown

MUCH, MUCH MORE THAN JUST A PHONE SYSTEM 

The FREEDOM to choose, purchase and own outright, any combination of Teams ready devices!
Our Managed Service integrates and supports every device, for the entire product lifecycle.

Unified Communications Service (UCaaS), Unified Communications Service (UCaaS) Breakdown

 

^ Managed UCaaS Highlights ^

Employees work productively from ANYWHERE in the world on ANY INTERNET DEVICE!
Host remote video meetings and COLLABORATE LIVE with 365 Apps!

Replace old, legacy phone systems with AWARD-WINNING, Teams-based Devices!

· FULL INCOMING/OUTGOING TELEPHONY                     · COLLABORATE REMOTELY WITH 365 APPS
· LIVE CHAT, MESSAGING, STORAGE, SHARING              · ADVANCED CALLING & GROUPING FEATURES
· APP-FREE MEETINGS AND CONFERENCING                 · EASY POLICY AND DEVICE MANAGEMENT
· SEND & RECEIVE SMS FROM WORK PHONES              · KEEP YOUR EXISTING NUMBERS
· REDUCE HARDWARE SUPPORT & COSTS                      · SAVINGS OF UP TO 85% ON PHONE BILLS

Our Managed Service maintains your entire Unified Communications infrastructure, as your
one-stop escalation point for all Teams / UC issues!

 
 

Microsoft Teams Telephony / Managed Services – (UCaaS) 

Unified Communications Service (UCaaS), Unified Communications Service (UCaaS) Breakdown

The Microsoft Teams managed service is a cloud-based IT management and monitoring service that keeps Microsoft Teams solutions and devices (including peripherals) up to date and proactively monitored, to support an enterprise environment optimized for a great user experience.

The Microsoft Teams-based managed services are for organizations looking to improve their communication and collaboration platform and rapidly scale their footprint by offering proactive management for Microsoft services and devices. This allows organizations to save time, money, and expertise that would otherwise be spent on “do it yourself” management. These services support your day-to-day activities, allow for ongoing “fixed cost” billing projections, and to alleviate the on-site maintenance aspect of legacy PSTN and PBX hardware.

Our Microsoft Teams managed services are built on a strong foundation of Microsoft’s expertise in software-enabled management of end points, machine learning, and intelligent automation. Microsoft Teams managed serviced help organizations deliver a high-quality experience across multiple remote sites and can accommodate any pace of growth with vast scalability up or down.

We maintain your UC infrastructure and are your escalation point for all Teams issues!

Microsoft Telephony using Direct Routing for Communication and Collaboration for remote, hybrid and on-site employees.

· Hybrid, Remote and On-site Foundation for Technical Equality – Leading, best-in-class solutions from Microsoft that provide the exact same user experience from any location, on any device.

· Update and Maintenance Management – Management and delivery of application and firmware updates for systems and their peripherals performed by Microsoft.

· Mobile Device Management/Mobile Application Management – Administrative policy management to restrict, limit or allow mobile devices/apps on company network.

· Stats, Insights and Recommendations – Insights into user health, usage, utilization, and equipment reliability.

· Industry Compliance and Certifications – Meets all applicable standards for Microsoft Online Services, and inherently works without compromising security. 

HD-Quality Collaboration and Communication – Use any Teams Device from any location!

Microsoft Telephony using Direct Routing for Communication and Collaboration for remote, hybrid and on-site employees.

Here is a summary of important features that managed services provide, that are common across enterprise projects:

·  User Management and Enrollment – Easy onboarding with self-
   enrollment of devices to the Microsoft Teams managed service.

· Troubleshooting and Remediation – Automated diagnostics and auto-
   remediation where applicable. Microsoft Teams managed
   service assisted incident remediation for non-automated cases.

·  Update and Maintenance Management – Automated meeting
   application and firmware update orchestration, based on customer
   configurables.

·  Analytics, Insights and Recommendations – Usage, incidents, health,
   and 
overall reporting (historical views).

Customer Support and Adoption Training

All incidents related to telephony, the meeting app, room devices, and peripherals are included in our managed service support. Adoption training is also included and is customized to each project and client, as to how best approach new technology to increase enterprise-wide buy in.

·  Support availability through direct phone calls.
·  Redirection to broader Microsoft Support
·  Redirection to Original Equipment Manufacturer (OEM)

Additionally, keep in mind that the Microsoft Teams managed service SOC will assist IT Operations in your organization and isn’t a replacement for traditional Tier 1 and Tier 2 help desk services for your end users. Our support and adoption training are structured as a Tier 3 relationship, which may or may not include Augmented Staffing.