Unified Communications Service (UCaaS)
Diving Deep with Unified Communications Service (UCaaS)
Unified Communications Service (UCaaS) is sweeping remote, hybrid and mobile workplace transitions. As employees and managers alike continue to adjust their way back into the office setting, finding that elusive balance as a platform is tricky.
There is a ton of marketing noise addressing Unified Communications Services like any other trending technology, but in this instance the stakes are very high, and timelines very short. (Get Our eBook on Hybrid Workplace Technologies and Unified Communications Service!)
If done properly, Unified Communications Service (UCaaS) can transform communication and collaboration, resulting in enterprise-wide technical equality. Technical equality that is based on best of class technology that transparently gets integrated without compromising security. For more information on Teams Telephony using Direct Routing, click here.
UNIFIED COMMUNICATIONS - DELIVERED AS A SERVICE
The One-Stop Shop for All Things Unified Communications Service (UCaaS)
Beyond the elaborate ruse here, everything else holds true. You probably do have a Microsoft Exchange Mail Server. You probably already have Office 365 licensed. Teams installed? If you’re smart you do, otherwise you’re using Skype which has reached end of life or Zoom, which literally integrates with nothing. I’m thinking you’re smart like that. Plus, almost everyone has Microsoft products and software operating on a real business level.
So, guess what?
That is Unified Communications
Unified Communications Service (UCaaS) Does More Than You Could Possibly Imagine!
You probably had no idea how close you already were, or that most of it was already licensed and just sitting there, waiting for someone to come put it all together? What if I told you that it could also free up resources, cost less and provide much more in the way advanced technology.
What you probably did not know is that Microsoft Teams, using Direct Routing, can now provide top-notch high-definition VoIP calling and get you away from those antiquated phone companies charging and arm and a leg to allow someone to transfer audio. Now this probably was complicated and expensive back in the 1960’s – 1970’s, but it’s NOT NOW.
Starting to see the big deal is all about? The same industry leading and familiar software interface that everyone has already been using for years? Where everyone gets the same set of tools, which also allows any number of users to access and collaborate on the same Word document in real time? Or Excel? Or Access, Lens, OneNote, Outlook, PowerPoint, Project, Publisher, Sway, Visio, Word or so, so many others.
Your Cloud Partner for Unified Communication Service (UCaaS)
Unified Communications, delivered as a Service (UCaaS) is a growing trend for many companies putting back the pieces of their distributed workforces. Unified Communications as a Service also referred to as UCaaS, is a cloud delivery model that offers a variety of communication and collaboration applications and services. Features include enterprise messaging, presence technology, online meetings, team collaboration, telephony, and video conferencing to name a few.
Delivered as a service (monthly, fixed cost) customers share a single software platform which is more cost-effective, with more support and redundancy. The software instance is hosted in the UCaaS provider’s data center, and the provider pushes out software upgrades. As with other Cloud services, this too is very flexible, so enterprises can also adopt a hybrid approach, keeping a portion of their unified communications (UC) on premises and other applications in the cloud. Some enterprises may take a hybrid approach to UCaaS to keep certain applications on premises for security or management reasons. Enterprises may also opt for hybrid deployments to allow their PBX or other on-premises systems to reach end-of-life before making a migration to the cloud.
Why Use Unified Communications Service (UCaaS)?
Many companies, primarily small to medium businesses use UCaaS to stop the capital and operational expenses associated with deploying a UC service on their own. Initially, small businesses were the early adopters of Unified Communications Service (UCaaS) technologies, as they often lacked the staff and resources to maintain and support it on-site. Large enterprises have been deploying UCaaS to streamline these services and support multiple or global locations. While the cost savings may not be such a big deal to large companies, the lessened need for resources, maintenance and staff is a blessing to the bottom line.
UCaaS offers greater scalability and flexibility for organizations that need to quickly add and remove users, such as seasonal employees, without major infrastructure changes. Cloud-based enterprise communications also offer a more consistent user experience for remote and mobile workers, as access to UCaaS features is consistent regardless of location. Organizations can also deploy UCaaS technologies for disaster recovery. Cloud-based systems, for instance, have built-in business continuity, as customers don’t need to buy and maintain multiple PBX and UC platforms in a separate location.
Three Main Benefits for Unified Communications Service (UCaaS)
- It’s an Extremely Proven SaaS model: Strangely, most businesses are already using cloud-based software applications more than they think! Which really speaks to how transparent and easy to use they are. Common examples being Salesforce for customer relationship management (CRM) or even hosted email. The scale, reliability and performance of the SaaS model have reached the point where it can host communications platforms, such as UC, or even real-time data flows such as voice communications. This trend will continue as costs increasingly decline and public cloud adoption increases.
- Greatly Improved Flexibility and Agility: Full-scale Unified Communications Service (UCaaS) is far more complex than just VoIP, and the do-more-with-less mantra that most IT departments face is only going to continue. Not only does IT have to juggle shifting priorities and unknown skill sets, but securing budgets is much harder post 2020 for several reasons. Despite all this, agility has become extremely important, successful businesses must be more responsive and flexible. For employees to make the business more agile, business processes must flow smoothly, and communication needs to be seamless. Unified Communications Service (UCaaS) fills both requirements, but its complexity poses a challenge to IT departments, also being the main barrier to adoption. This is a key reason why UCaaS appeals to IT staff — since the complexity operates in the cloud, IT managers can focus resources in other areas where their expertise can still add value.
- Employee Productivity: The third key benefit cloud-based Unified Communications Service (UCaaS) will provide is speed and ease of deployment. Not only does Unified Communications make life easier for IT staff, but the business becomes more agile as employees now have the tools to work more productively. This matters because consumer-based innovation has long outpaced the business world, and now customers have expectations that businesses can’t match. The rationale for buying cloud-based unified communications can showcase the inherent cost benefits of the cloud, as IT and management are always looking for cost savings and certainty to better support longer-term business. Without Unified Communications Service (UCaaS), communications applications operate in a standalone fashion, meaning separate budgets and different features for voice, video, conferencing, and chat. Many departments have their own budgets for these applications, making the total cost of communicating difficult to manage. With UC, IT teams can integrate and manage everything in a single platform, providing overall savings to the company and what’s been come to be known as Technical Equality. Technical Equality is providing all employees with the same tools and resources that can be used and accessed from anywhere in the world.
eBook: Predicting Unified Collaboration and Communication
Throughout the pandemic era of 2020, communication and collaboration applications saw unparalleled growth as companies rushed to provide for remote workers. This unified communications eBook was developed to address these very issues and includes hybrid workplace changes. As these developmental stages took place, the timing coincided with the already growing acceptance and use of the cloud. Notions of Unified Communications (UC), especially VoIP and traditional telephony, began to be examined regarding efficiency, usefulness, and providing the same user experience across multiple channels.
We examine this developing trend of porting communications and user functions to the cloud and ask will it as a service become the standard for years to come? Unified Communication as a Service (UCaaS – Download here) is picking up speed and seeing great returns on investment, especially when combined with support and other service stack offerings. This eBook begins by examining the current state of technology for remote/hybrid workers.