What Are Your Options When Using Microsoft Teams Phones?
If you’re considering switching to Microsoft Teams Phone System, you probably have some questions about what this means for your devices. Working with new technology can be challenging, even for the most adept. In this article, we discuss what you need to know about using devices with your Microsoft Teams Phone System.
Traditional telephones have been around for a while, and many professionals are used to working with them. People in executive positions are particularly prone to still having a desktop telephone hanging around the office. But is that really necessary with Microsoft Teams? We’ll address that very soon, but first, let’s talk about phone numbers.
Legacy PBX systems (the traditional method for having a phone number) associates a specific number with a specific device. This device is then assigned to any individual or establishment, and that is what’s logged in the central directory. The problem with this is that you have to take extra steps to be able to receive calls if you are out of the office for any reason. This is not the most convenient option for a business, and it is where Microsoft Teams Phone System comes in.
Microsoft Teams Phone System essentially does the opposite of the above. Instead of assigning a number to a device, it is associated with an individual, meaning you can use Teams Phone System on any hardware. The process of making or receiving a call is the same across all devices connected to the user, making it a very seamless experience.
You can see how this somewhat eliminates the need for a traditional telephone. However, you can still have a Teams telephone if you wish. Providers such as Poly, Yealink, and AudioCodes all offer hardware to users. These devices are very simple to use, making the switch even easier for organization members. Some of the features of a Teams telephone include:
- Modern Authentication, which gives members multiple options for signing in
- Detailed information storage that retains all contacts, call history, and voicemails
- The option to easily join a meeting or see your schedule
- The ability to use Call Queues
- An extensive system for helping assistants manage executive members calls
- Hot Desking, which makes signing in and out of a telephone easy if it is shared by multiple team members
- The potential to make and receive video calls
- Improved accessibility for those who need additional features
- Improved E911 support
Depending on the telephone you have, you may be able to stick with your current one. Skype for Business telephones are supported by Microsoft, although they offer limited features to users. For those looking to use all of the available features, a Skype for Business phone may not be the best option.
Microsoft also has a new cloud SIP registrar service that supports Third-Party SIP telephones from providers such as Cisco, Yealink, and Polycom. If you already have one of these devices, it may be best to just keep what you have. Just be warned that features are also limited on these types of hardware.
Determining if you should get a Teams telephone or not really depends on a few factors. First of all, you must consider that there are numerous ways to make calls with Microsoft Teams Phone System. You always have the option to use your computer or cell phone, potentially making the Teams telephone less necessary.
Another thing to think about is the cost. Installing Teams telephones for all the members in your organization will get pricey very quickly depending on the size of your company. If you have lots of members who will be using this service, good headsets may be a better, less expensive option.
You may be thinking that some executives will insist on having a traditional device in their office. While this may be true, it is also possible that your executives will see the benefits of using technology they already have. With how frequently top executives travel, for most it makes more sense to rely on their smartphone or computer when using Microsoft Teams Phone System. Also, with all members of your organization having access to the Teams Mobile App, it is possible you will not need additional devices.
Another thing to note is that having your members rely on the Teams Mobile App will lead to them better embracing Teams as a whole. The more they use the app, the more familiar they will become with it. Supporting their use of it will give you the best return on your investment.
What Option Is Best For Your Business?
Adopting new software in your company can be difficult. There is a lot to figure out. But once you think about how these considerations apply to your business, you’ll be on your way to getting the most out of Microsoft Teams Phone System. If you have any additional questions, feel free to reach out to us. We are always available online or by phone.
I am a 15 year veteran in the Voice over IP industry that specializes in Microsoft Teams and Skype for Business. I am a Teams and Office 365 architect with multiple Microsoft Expert level certifications, and have successfully migrated many clients over to Teams. I currently run a consulting business that focuses on digital transformations using Microsoft Teams and Azure.